LATEST SERVICE-CLOUD-CONSULTANT LEARNING MATERIALS - UPDATED SERVICE-CLOUD-CONSULTANT CBT

Latest Service-Cloud-Consultant Learning Materials - Updated Service-Cloud-Consultant CBT

Latest Service-Cloud-Consultant Learning Materials - Updated Service-Cloud-Consultant CBT

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Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions that need to be completed in 105 minutes. Service-Cloud-Consultant exam covers topics such as service cloud implementation, managing cases, knowledge management, service cloud analytics, and integration. To qualify for the certification, candidates need to score at least 68% in the exam. Salesforce Certified Service cloud consultant certification is valid for three years and can be renewed by passing a maintenance exam or by completing relevant training courses. Salesforce Certified Service cloud consultant certification is highly valued by employers and is a testament to the knowledge and expertise of the certified professional in Salesforce service cloud implementation.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who specialize in Salesforce Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification demonstrates a thorough understanding of the Salesforce Service Cloud platform and its capabilities, including service automation, knowledge management, and omni-channel support. Salesforce Certified Service cloud consultant certification is ideal for those who work in customer service, support, and call center management.

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Updated Service-Cloud-Consultant CBT | Service-Cloud-Consultant Updated Testkings

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Salesforce Certified Service cloud consultant Sample Questions (Q132-Q137):

NEW QUESTION # 132
Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).
Which feature should a consultant recommend?

  • A. Milestones & Entitlements processes
  • B. Omni-Channel Routing
  • C. Case Assignment rules

Answer: B

Explanation:
To direct cases with the same criteria applied to Messaging for In-App and Web (MIAW), utilizing Omni-Channel Routing is recommended. This feature enables the distribution of cases based on predefined criteria, ensuring that cases are routed to the appropriate agents or queues for efficient resolution, mirroring the strategy used for MIAW.


NEW QUESTION # 133
Universal Containers (UC) is planning to use Service Cloud Messaging to send SMS messages to customers.
Messages are
always between 175 and 255 characters.
What should the consultant recommend that UC use for messaging?

  • A. SMS Long Code
  • B. SMS Enhanced
  • C. SMS Short Code

Answer: A

Explanation:
For sending SMS messages between 175 and 255 characters, using SMS Long Code is recommended. Long Codes are standard telephone numbers used for longer text message communications, suitable for more detailed SMS interactions with customers while providing a more personalized experience.


NEW QUESTION # 134
Universal Containers wants customers to have the ability to log cases with structured data and route based on
Urgency and Product Line.
How should a Consultant accomplish this?

  • A. Lightning Email with web routing prioritization
  • B. Standard Web-to-Case with assignment rules
  • C. Standard Email-to-Case with assignment rules
  • D. Omni-Channel with prioritized queues

Answer: C


NEW QUESTION # 135
A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

  • A. Enable Suggested Articles.
  • B. Create Article Translation.
  • C. Create Synonym Groups.
  • D. Add Data Category Groups.

Answer: A

Explanation:
Explanation
Suggested Articles is a feature that automatically recommends relevant knowledge articles to agents based on the case information. Agents can view the suggested articles in the case feed or the knowledge sidebar, and attach them to the case or email them to the customer. Suggested Articles can help decrease the time it takes to close cases by providing agents with quick access to the information they need to solve the customer's problem. Verified References: Service Cloud Consultant Certification Guide & Tips, Suggested Articles Overview


NEW QUESTION # 136
Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.

  • A. Remove formula fields from filter criteria.
  • B. Remove unnecessary columns from the reports.
  • C. Remove date boundaries from filter criteria.
  • D. Remove dashboards based on long-running reports.

Answer: A


NEW QUESTION # 137
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